Below is a list of the most frequently asked questions about our services. Is a long-term contract required for service? Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. How long have you been cleaning professionally? We have been trading since 2017, however our staff have been providing professional cleaning services for over 15 years. Are you insured? Yes. SEQ Facility Services is fully insured with $20 million in Public Liability insurance to give you peace of mind. What areas do you service? We provide cleaning services in greater Brisbane, from Sunshine Coast in the north, to Gold Coast / Tweed Heads in the South and west to Toowoomba. What is included in your cleaning service? Our services are specifically tailored for each individual business or home. You can choose what services you would like to have done. Do you supply the cleaning equipment and supplies? Yes. We supply everything needed to clean your business or home free of charge. The only exception is consumable such as hand towel, toilet paper, hand soap etc, however we can supply these at very competitive rates as required. What should I expect on my first appointment? We will arrive at your premises equipped with all the cleaning supplies and equipment needed to thoroughly clean your premises. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment and bring the site up to the agreed standard. Subsequent appointments will move along faster. Will I have the same cleaning person each visit? Yes, as far as possible (allowing for illness etc) you will have the same cleaning professionals for each visit. We know how important it is to have someone you know and trust. You will have a team of cleaners (same team) for each visit. Do I need to be home the day of cleaning? Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed! Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. How will you enter my home on my scheduled days of cleaning? We leave this up to you, whatever you feel most comfortable with. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you. Do you offer house cleaning gift certificates? Yes. You can purchase a cleaning gift certificate for just about any occasion. How and when do I pay for my cleaning services? For one off services we require payment at time of service. We accept Visa, Mastercard, debit card payments or cash. If you prefer bank transfer, funds need to be cleared prior to the service being completed.For ongoing contract cleaning, an invoice will be provided at the end of each scheduled period with 7 day payment terms.